Terms and Conditions
Last Updated: 21 November 2023
By placing an order you will be deemed to agreement of these Terms and Conditions. If you are dissatisfied please contact customer services on telephone no. 01252 852305.
These Terms and Conditions and your use of our website have been designed for use within the United Kingdom and under UK law, and therefore governed by English law. By using this website you therefore have agreed to submit to the non-exclusive jurisdiction of the English court. Whilst we are pleased to consider orders from outside the United Kingdom, we give no warranty, expressed or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. This does not affect your non-excludable statutory rights.
The 'customer' i.e. the individual, or organisation, who purchases or agrees to purchase the goods from the company.
The 'company' i.e. Culinary Concepts (London) Ltd, registered office: Lodge Farm, Hook Road, North Warnborough, Hook, RG29 1HA. Registered in England and Wales No. 5006747.
The 'goods' i.e. the items which are supplied by the company to the customer.
A contract between the customer and the company for the sale of our products will only exist once an order has been accepted and processed. At this point the buyer's credit/debit card will be charged for the value of the goods.
The prices on our website are correct at the time of press, however prices and availability of goods can and will change without prior notice. This means that the price confirmed after placing the order might be different to that charged at the point of delivery. Every effort is made to ensure that this will not happen and we will endeavour to inform the customer if there is a change in the price. A delivery charge will be added to the order where appropriate. For our delivery charges please see Delivery and Returns.
Payment is normally required at the time of ordering by credit or debit card, or by sending a cheque or arranging a bank transfer against a pro forma issued and sent to the customer by the company.
4. Right To Cancel
The Company reserves the right to refuse the return of any goods ordered in error. Such errors must be notified to the Company within 7 days of receipt of goods.
No reasonable request to cancel an order will be refused by the company.
Goods, which have been specifically made to order for and on behalf of the customer, cannot be cancelled without written notice or good reason.
The company reserves the right to charge a handling fee of up to 25% of the invoice amount on goods that have already been dispatched before cancellation is received by the company, and for repackaging of those goods ordered in error.
If your request to cancel is accepted any payments made by you will be refunded in full within 30 days. Culinary Concepts reserves the right to cancel any orders we deem necessary.
Stock permitting, all orders placed by mail order or on the website are usually dispatched to UK customers within 14 working days. Please see our terms regarding delivery and returns. Pre-order lines may take longer and the estimated delivery date will be shown on the product and in the confirmation email. This date is subject to change but we will endeavour to keep you updated with any changes. Made to order items can at times require 12-16 weeks for manufacture.
5.1 Overseas Carriage & Customs
If you are ordering products for delivery overseas, you will be subject to import duties and taxes that are levied once the package reaches its destination country. To gain customs clearance there may be additional charges and the payment of these costs are the responsibility of the customer. We have no way to predict what they may be or have any control over the total amount. As customs policies are very different from country to country, you should contact your local customs office for further information.
Please note that when ordering from us, you are considered the importer of goods and you must therefore comply with all laws and regulations of the destination country of your order. If for any reason a package is refused and has to be returned to us, you will be liable for the cost of this.
Your privacy is very important to us, however, you should be aware that cross-border deliveries are subject to opening and inspection by customs authorities. When sending an order please note that a customs label may list the value of contents and a generic description of internal package contents.
Please note we may also be required to provide certain order, delivery and product information, such as items contents within an order, to our international carriers in order to facilitate customs clearance and comply with local laws.
6. Satisfaction Pledge
If your credit/debit card is used fraudulently as a direct result of being used to buy from our website, then we will assume liability for the first £50 of your loss. Your credit card company is obligated to take responsibility for the rest. We will do our best to work with your credit card company to minimise the inconvenience to you. We endeavour to display on this website all items in our current range. We aim to hold stock of all types and designs whilst a product is active. However, occasionally an item will be out of stock or discontinued and if this is the case this will be highlighted in your shopping basket. The stock status for your order will also be notified to you on your order confirmation. All dates quoted for delivery are estimated delivery dates only and may be subject to change, therefore we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.
7. Returns Policy
If you are not entirely satisfied with the products that you have chosen you may return them to us within 28 days. We will be more than happy to offer you an exchange or at our discretion, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging. Please take extra care to read our Caring for your item page. We cannot accept items for a refund or exchange if they have been damaged within a dishwasher or by failing to follow our care instructions. For further information please see Delivery and Returns.
8. Conformity Of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, we cannot accept any responsibility for any variation in appearance caused by the browser software or computer system used by you. Due to the handmade nature of these products over time sizes and finishes may vary from original items purchased.
While the Company uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness, and will not be responsible for any errors or omissions, or for the results arising from the use of such information. Whilst the Company takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. Furthermore the Company will not be responsible nor liable for your use of any other websites which you may access via links within this website. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with the Company.
10. Force Majeure
The company shall not be liable to the customer for any failure to perform or deemed to be in breach of the contract of its obligations due to any circumstances beyond its control. In such event the company may elect by written notice to cancel any agreement with the customer, or elect that the time for performance shall be extended until such time as the company can reasonably effect performance.
11. Copyrights And Trademark
The contents of these pages (including pictures, designs, logos, photographs, written text and other materials) are the copyright trademark or registered trademark of Culinary Concepts London Ltd.
ALL RIGHTS RESERVED.
12. Incorrect Information
The customer is required to check their confirmation email when having placed an order and must ensure that both the address and postcode provided are correct. We will always endeavour to try our best to amend these mistakes. Culinary Concepts do not accept any responsibility for any lost items due to incorrect information given on the customer’s behalf. It is the customer's responsibility to ensure the correct address details are given. The customer is also required to ensure they have ordered the correct items and costs to exchange incorrectly ordered items must be incurred by the customer.
13.Our Right To Decline
Culinary Concepts reserve the right to cancel, decline or review an order at any point and does not enter into a binding contract until we have accepted the order. Delivery quotes given may increase if the item is too large, due to the delivery address or any surcharges faced and we may therefore give subsequent delivery quotes. The point of acceptance is when the order has been dispatched with one of our courier services. Acceptance of the order does not take place at the point of order or when the confirmation email is received and this is only the approval of your payment and acknowledgement of your order.
Visiting Our Site
When you visit the Culinary Concepts website, you are anonymous. We do not record any personal information, including your email address, without your prior knowledge and consent. Your Culinary Concepts shopping cart is maintained during your browsing session through the use of a randomly generated number that is stored in a cookie on your computer. None of your personal information is stored in the cookie itself. The cookie is only generated once you place an item into your shopping cart, and it self-destructs when you quit your web browser.
The Cookie that is collected is downloaded to the device you are using to browse the site and is then sent back to our website and recorded in the logs.
Placing An Order
To process and dispatch your order, we need your name, billing address, delivery address, phone number, and email address. This information is transferred to our server using SSL encryption (Secure Sockets Layer), a security protocol that provides communications privacy over the Internet. You will receive emails related to your order and will automatically be added to our mailing list. You can unsubscribe at any time by emailing firstname.lastname@example.org. We never share our customer information with any outside source.
Subscription To Emails
You are placed on our electronic and postal mailing lists when you consent to your data being used for promotional purposes either online, at our showroom or at one of our shows. We never share our email lists with any outside source. We respect your privacy and want to make it as convenient as possible to unsubscribe from our mailing list. You can unsubscribe by emailing email@example.com or by calling 01252 852 305. If you have trouble unsubscribing, or if you have any questions regarding our mailing list, please email Culinary Concepts for prompt personal attention.
When You Email Us
Should you contact us via email or otherwise and specify that you want us to correspond with you via email, we will. We will not use casual email contact for anything other than response to your questions.
Entering Our Online Competitions
Full terms and conditions for all of our online competitions can be found here.
When You Leave Our Website
Culinary Concepts strongly encourages parents of young Web users to play an active role in their children's online activity. Children under the age of 16 should not submit orders, application forms, service requests or other documents to Culinary Concepts without the prior consent of their parent or legal guardian.
Discount Codes - updated November 21st 2023
Black Friday 2023 Sitewide Discount: 25% off discount on full-priced lines only when using the code: BF2023. BF2023 code not valid on pre-discounted and sale items in our Outlet Emporium. Discount codes cannot be used in conjunction with already discounted products. BF2023 offer expires midnight Monday 27th November. Discount codes cannot be used in conjunction with already discounted products. Please note that free UK delivery is not applicable to postcodes beginning with AB, DD, IV, KW, PA, PH and PO along with Northern Ireland, Isle of Man and Channel Island addresses due to courier exceptions. Guaranteed next day delivery is subject to additional charges on top of any delivery costs. International Delivery Services currently unavailable. Our full range of delivery services can be found online. This offer is made at Culinary Concepts’ discretion and may be withdrawn at any time without notice.
Halloween Competition: Orders placed on October 31st will be automatically entered into our Halloween competition. Orders containing gift vouchers are excluded from this competition. One winner will be chosen at random to receive a refund of up to a maximum of £250 on their order. This refund excludes any postage charges. If the winner's order is less than £250, the remaining balance cannot be credited towards future purchases. The order that benefits from this Halloween competition can only be exchanged. Refunds will not be provided for this order. No cash alternative.
Free Delivery Code: Free delivery code FREEDELIVERY valid until midnight 30th November 2023. Code valid on UK mainland orders over £40 only. Any valid discount codes or offers cannot be used in conjunction with code FREEDELIVERY. Please note that free UK delivery is not applicable to postcodes beginning with AB, DD, IV, KW, PA, PH and PO along with Northern Ireland, Isle of Man and Channel Island addresses due to courier exceptions. Guaranteed next-day delivery is subject to additional charges on top of any delivery costs. International Delivery Services currently unavailable. Our full range of delivery services can be found online. This offer is made at Culinary Concepts’ discretion and may be withdrawn at any time without notice.