Returns Policy

On delivery, the customer should inspect the goods on receipt and notify the company of any defects or damage caused in transit within 48 hours.

If you are not entirely satisfied with the products that you have chosen you may return them to us within 28 days. We will be more than happy to offer you an exchange at our discretion or a refund provided that the products are returned complete, in perfect condition, unused and with the original packaging. Please take extra care to read our Caring For Your Item page. We cannot accept items for a refund or exchange if they have been damaged within a dishwasher or by failing to follow our care instructions.

Please note that we are unable to accept returns when an item has been purchased from another stockist or online store. In these circumstances, you should contact the seller that you purchased the item from who will be able to deal with your return according to their own Returns Policy. We can only accept returns when a receipt or proof of purchase directly from us can be provided.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the items, in addition the consumer will have to bear the full costs of returning the goods in the case of withdraw. Any items returned must be adequately packed for protection in transit and in exactly the same packaging and condition as when they were dispatched, i.e. in original Culinary Concepts bags/boxes and complete packaging. Failure to do so may result in the items being returned to the customer and the grounds for refunding the items deemed void. If you prefer, we will arrange to collect the products from you, but the cost will be charged to you and may be deducted from any refund due. To arrange this, it would be helpful if you could call one of our friendly Customer Services team on 01252 309518, as there are occasions when it may not be necessary for you to be inconvenienced by sending a product back to us.

When returning goods, please pack the items in the original packaging, enclose the invoice and/or proof of purchase and address the parcel clearly. When returning items we strongly advise you obtain proof of posting from the Post Office. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty or you have received an incorrect product. For added convenience returns collections can be organised by Culinary Concepts however there is a minimum charge of £9.95 for UK mainland collections. The charge will increase in cost and is dependent on the size of the item and whether the collection is located outside of the UK.

Items being returned should be sent to:

Culinary Concepts, Lodge Farm, Hook Road, North Warnborough, Hook, RG29 1HA.

Download the Returns Form

Lantern Policy

On delivery, the customer should inspect the goods on receipt and notify the company of any defects or damage caused in transit within 48 hours.

Lanterns for return will be collected via our courier company at the same time the replacement lantern is delivered on a set date between 9am and 5:30pm. The driver will provide all relevant returns labels for the items return to us. The customer will be required to sign to say the lantern has been collected and to acknowledge receipt of the replacement.

The lantern will need to be re-packaged in its original packaging.