Culinary Concepts Career Opportunities

Passionate about the products we sell and the service we offer, the team at Culinary Concepts provide an efficient service for the discerning buyer. Our aim is to design, develop and manufacture high quality, innovative stainless steel and silver plated tableware, gifts and home accessories. Culinary Concepts has acquired a reputation as a leading supplier of quality cutlery and tableware. Since our conception in 1999, we have been providing customers with high quality products at affordable prices through our Mail Order service and at various exhibitions and shows across the Country. As we grow we are always on the look out for enthusiastic, creative, positive and above all talented people to join our Company.

For a taste of a new career send your CV to: careers@culinaryconcepts.co.uk

Sales Executive

Job Description 

Culinary Concepts is a leading, British, innovative homewares brand. Established in 1999 they have developed strong and long-lasting relationships with major departmental stores, independents and have in excess of 900 trade accounts. Due to their continuous expansion, Culinary Concepts are looking to recruit a driven and passionate Sales Executive. They require a competent, focused and engaging individual with a background in sales, who is able to achieve growth for the company.

The successful candidate will have proven sales experience with new and existing clients, preferably in the home or giftware industry.

Overall Purpose of the Job

Responsible for servicing and managing a portfolio of house accounts, including major high street retailers and department stores, as well as pursuing new sales opportunities.

Duties and Responsibilities

  • Develop relationships with existing clients, through sales meetings, other contact and account management, to increase sales
  • Visit customer stores to advise on merchandising thus maximising their sales potential
  • Build relationships with new clients and secure orders
  • Promote excess stock lines to clients as well as identify out of stock lines
  • Represent the Company at five national trade fairs annually
  • Proactively follow up leads generated from trade fairs
  • Compile and report on weekly sales figures to the Managing Directors and Senior Sales Manager

Person Specifications

Required

  • Three years field sales experience, preferably working in a similar environment
  • Have a proven ability to drive the process from enquiry through to closing of a sale
  • Experience in account management
  • Excellent verbal and written communication skills
  • Strong organisation and time management skills
  • Computer literate with a competent use of Microsoft Office, and intermediate level of Excel
  • A full UK driving licence

Desirable

  • Knowledge of SAP software would be advantageous.


Junior Office Administrator  

Job Description 

Culinary Concepts has acquired a reputation as a leading supplier of quality cutlery and tableware. Since its conception in 1999, Culinary Concepts has been providing customers with high quality products at affordable prices and are looking for a new member to join their team. The position is a fantastic opportunity for a self-motivated individual looking to be part of a small creative and fast moving company. The office has a buzzy, constantly evolving and positive atmosphere with a close knit and caring network.

Overall Purpose of the Job

To manage general office duties to ensure company processes run smoothly on a daily basis. Assist with Office Managers duties and correspond with customers, in a timely and professional manner.

Duties and Responsibilities

  • Performing administration duties, including, but not limited to, e-mailing, filing preparing letters for post, placing customer orders, and answering telephone calls
  • Interacting with customers via the telephone and on occasions in our showroom/outlet or at our exhibitions.
  • Action incoming email via Zendesk, in a timely, accurate and professional manner
  • Arrange meetings for management by reserving meeting rooms, welcoming visitors and managing refreshments
  • Photocopy, scan, and file appropriate documents when requested
  • Maintain accurate customer records whilst carrying out data entry in SAP
  • Assist with organising events when necessary, including photoshoots
  • Conduct competitor research and compile data into spreadsheet
  • Interact and assist with Company Directors and management
  • Distributing office supplies where necessary
  • Performs additional duties when required, including proof reading seasonal brochures

Person Specifications

Required

  • Self-Driven
  • Excellent customer care skills
  • Exceptional communication skills – verbal and written
  • Proficiency in Microsoft office
  • Attention to detail
  • Professional appearance
  • Strong problem solving skills
  • Strong administration and excellent organisational skills
  • Highly motivated and ability to prioritize efficiently
  • Ability to work alone or as part of a team
  • Enthusiastic, reliable and punctual
  • Possess a genuine desire to provide excellent customer service
  • Hold a full UK driving licence

Desirable

  • Previous knowledge SAP would be advantageous



Returns Administrator

Job Description 

Culinary Concepts is a leading, British, innovative homewares brand. Established in 1999 they have developed strong and long-lasting relationships with major departmental stores, independents and have in excess of 900 trade accounts as well as a retail website. Due to their continuous expansion, Culinary Concepts are looking to recruit a driven and passionate Company Returns & Customer Service Administrator. They require a competent, focused and engaging individual with a background in returns administration willing to go the extra mile and provide excellent customer service at all times.
The successful candidate will have strong administration skills, IT experience, be a quick learner and have the ability to investigate and problem solve.

Job Specification

Job title: Company Returns & Customer Service Administrator
Reporting to: Trade Sales and Office Management

Overall Purpose of the Job

Responsible for the timely process of customer returns, including communicating with customers, couriers and internal departments to ensure that stock is returned and processed efficiently and to the satisfaction of the customer.

Duties and Responsibilities

  • Liaise with customers, by telephone, e-mail and ‘live chat’ with regards to new and existing orders queries and returns
  • Maintaining and updating customer records using SAP 
  • Accurately processing sales orders using SAP
  • Ensure all customer service enquiries are promptly and effectively answered, prioritising returns and re-deliveries where possible
  • Ensure customer contact is maintained at all times during the returns process
  • Liaise with couriers and arrange product collections and replacements
  • Proactively follow up failed re-deliveries or mis-routed items
  • Communicate with internal teams including warehouse personnel and credit control departments
  • Assist with general office administration and when necessary support fellow colleagues to ensure deadlines are met

Person Specifications

Required

  • Can work as a team player but also be able to work alone
  • Has focus and determination to work through challenging situations
  • Is organised, punctual, pro-active and enthusiastic 
  • Ability to multi task and maintain focus in a busy environment
  • Exceptional attention to detail
  • Excellent verbal and written communication skills 
  • Has a genuine desire to provide excellent customer service
  • Computer literate with a competent use of Microsoft Office, and intermediate level of Excel
  • A full UK driving licence

Desirable

  • Has 3-5 years previous experience in a returns department or relevant administration role
  • Working knowledge SAP Business One would be advantageous
  • Has a passion for homewares and luxury goods
  • Previous experience in a similar role would be ideal


Warehouse Assistant

Job Description 

Culinary Concepts is a leading, British, innovative homewares brand. Established in 1999 they have developed strong and long-lasting relationships with major departmental stores, independents and have in excess of 900 trade accounts as well as a retail website. Due to their continuous expansion, Culinary Concepts are looking to recruit a driven and passionate warehouse assistant willing to go the extra mile.

The position is a fantastic opportunity for an individual looking for temporary work. Our environment has a positive atmosphere with a close knit and caring team. We are looking for a bright, positive and energetic individual with previous warehouse experience and a precise problem-solving mentality who will become a valued member of the company.

Job Specification

Job title: Temporary Warehouse Assistant

Reporting to: Warehouse Manager

Overall Purpose of the Job

Provide assistance with warehouse duties including stock counts, order despatch and general order and cleanliness of the warehouse. The role involves quality assessing, packing, gift wrapping on occasions and dispatch.

Duties and Responsibilities

  • Providing assistance in daily picking, packing and dispatching of orders
  • Receiving deliveries into the warehouse and unloading containers
  • Stock control, counting, labelling and replenishing empty bin locations
  • Operating a pump truck to move stock on site (and fork lift if in possession of a valid license)
  • General housekeeping of the warehouse, including cleaning and sweeping
  • Any other duties that help the smooth running of the warehouse
  • Ensure that all health and safety requirements are being adhered to as specified by the warehouse manager or as written in the company handbook.

Person Specifications

Required

  • A can-do, positive attitude
  • Have excellent time keeping skills and a keen sense of order
  • Attention to detail and an aptitude with numbers
  • Ability to use a hand scanner accurately
  • The ability to work both as an individual and think independently within the role
  • Basic understanding of warehouse workings
  • Must be able to speak and write fluent English
  • Must hold a valid work permit and be legally allowed to work in the UK-
  • You must be motivated, enthusiastic, and trustworthy
  • Ability to use, or learn to use, a variety of software packages for dispatching orders
  • Physically able to lift and carry up to and including the weight limit specified in current safety guidance
  • Hold a valid UK driving License

Desirable

  • Previous experience of a warehouse scanning system
  • Valid Fork lift licence useful but not essential

Working Hours

Monday – Friday 8-5.30pm

There may be an opportunity for evening overtime and weekend work during November/December. Excellent rate of pay offered for experience.