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About our Delivery Service
We understand that your gift must be delivered in perfect condition, which is why we take so much care and attention when designing our packaging. We pride ourselves on our customer service and aim to dispatch all orders promptly, subject to stock availability.
Standard Delivery is 2 to 5 days from the date of dispatch, and orders are processed the same or next working day depending upon the time of day it is received.
Please note that we are closed on public Bank Holidays and therefore any Next Day delivery requests received on a Bank Holiday will be processed the next working day, for delivery the following day.
Below you will find all of our delivery charges*.
*Please note that additional charges will apply for postcodes beginning with AB, DD, IV, KW, PA and PH along with Northern Ireland, Isle of Man and Channel Island addresses. This is due to courier surcharges determined by our couriers which are beyond our control.
DPD Local & DPD Courier
When a courier is used to deliver your order it will arrive with either DPD Local or DPD. Provide your mobile telephone number when your order is placed, and you will receive a text message advising you of your allocated one hour delivery time slot. You can then decide whether or not this is convenient for you and arrange re-delivery if it is not. You will also be notified via email of your allocated delivery time, so you can choose how you wish to interact to re-arrange your delivery if necessary. Please note this service is not available on all items or orders. The 'Predict' service will be used for small to medium sized single packages and will not be available on orders that are fragile or contain glass. It will also not be available on orders over a certain weight.
Goods sent overseas will be sent using DPD Courier. All Zones 1-6 are charged according to weight and destination. An order over 24kg will require you to call customer services on +44 1252 852305 for a bespoke quote to process your order.
Rest of the World
Goods sent overseas to Zones 5-9 will be sent using DPD Courier. All Zones 5-9 are charged according to weight, dimensions and destination. Goods weighing over 5kg will require you to call customer services on +44 1252 852305 for a bespoke quote to process your order.
If you are ordering products for delivery overseas, you will be subject to import duties and taxes that are levied once the package reaches its destination country. To gain customs clearance there may be additional charges and the payment of these costs are the responsibility of the customer. We have no way to predict what they may be or have any control over the total amount. As customs policies are very different from country to country, you should contact your local customs office for further information.
Please note that when ordering from our website, you are considered the importer of goods and you must therefore comply with all laws and regulations of the destination country of your order. If for any reason a package is refused and has to be returned to us, you will be liable for the cost of this.
Your privacy is very important to us, however, you should be aware that cross-border deliveries are subject to opening and inspection by customs authorities. When sending an order please note that a customs label may list the value of contents and a generic description of internal package contents.
Please be aware that we may also be required to provide certain order, delivery and product information, such as components within an order, to our international carriers in order to facilitate customs clearance and comply with local laws.Please note that on overseas orders where VAT is removed from the final total, the price for each product will be rounded to the closest penny.
If for some reason your goods fail to arrive please call customer services on 01252 852305. Failure of an item to arrive after dispatch as a result of Royal Mail will be claimed for after the standard 15 working day period set out in their terms and conditions. Goods sent by courier will require a signature. The courier company will card a property twice to advise of attempted deliveries. Following this, items will be returned to the local delivery depot and held for 5 days. If uncollected or undelivered, they will be returned to us and a charge of £3.95 for re-delivery will be required to re-send.
Order Tracking and History
If you've placed an order via our website you can track its progress through our warehouse. Log in to My Account and click on Order History.