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How To Order

Our new look improved website has been designed to make it even easier for you to find what you need. It's simple, quick and it isn't rocket science. There are two main ways in which you can look for products on our site. You can either browse by category such as Dining and Entertaining or Barware - each of these categories being split into smaller sub-categories to make finding what you need even easier. Alternatively, if you know what you want simply search for specific products using our search box. Type in a word, and if it is available online it will be displayed for you. Each of our handle designs is also now pictured making your choice much easier and our new zoom function allows you to take a closer look at your purchase!

Better still just browse the site at your leisure and you will find a wide range of culinary delights - the gift potential is immense!

So how do I place an order?

All you need to do is choose your item and simply click the large 'Add To Basket' button. The item will then be added to your shopping basket which can be viewed at any time on the bottom left of your screen or at the top right. Once you have added the item to your basket you can amend the quantity if necessary and show this change by clicking the "Update Shopping Basket" button, you can click the "Continue Shopping" link to continue buying or you can click the "Proceed To Check Out" button to finalise your purchases.

If you have a discount code or a Gift Voucher code, don't forget to enter them at the Basket point in the box provided.

Checking Out

'Check Out' is the area where you pay for your shopping. On our website, this involves providing your billing and shipping address and credit or debit card details in the secure part of our website. You can choose to check out your purchases either as a guest or by creating an account. Creating an account is very simple and only takes a minute. It will save you time when placing future orders and allow you to track your orders and order history.

If you've created an account on our website before, you simply type in your email address and password to log in.

If you're still unsure of how to order online, don't worry. You can call us on 01252 852305 and a member of our helpful customer services team will be happy to guide you through the process or take your order over the phone if you prefer.

Discontinued Items

You'll occasionally see this message beside some products on the website. This will be your last opportunity to buy this item as we won't be manufacturing again once stocks deplete. It is a great opportunity to take advantage of special offer prices and enables you to complete your cutlery collection, or stock up on extra pieces in case you misplace a coffee spoon, or a butter knife slips off the plate into a handbag! Prices are normally well below the RRP so go ahead and buy now so you don't miss out!